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1- Reservations: All reservations should be made in writing either by e-mail or fax according with the follow information: Tel/Fax: (506) 219-9674 – (506) 338-9527 E-mails: reservations@fivestours.com / info@fivestours.com 2- Payments: Payment in advance is required for all arrangements in U$D equivalent without any bank or courier charges for Five Star Tours by bank draft or official bank transfer. If no date of payment is given in the correspondence the following terms apply: INDIVIDUALS: Full payment due 30 days prior to arrival GROUPS: 40 % deposit due 60 days prior to arrival balance due 30 days prior to arrival If this final installment is not received when due, Five Star Tours reserves the right to treat the reservation as CANCELLED. 3- Form of Payments: All payments may be made by Certificate Checks, Money Order draw on an International Bank Account or by AMEX, Master Card or VISA International Credit Card. Checks should be made payable to “A & V Inversiones del Oeste S.A” and sent to the following address: Mailing address: Wire Transfer: Payment in advance is required for all arrangements by wire transfer to our agency in U$D equivalent, without any bank charge for Five Star Tours by bank draft or official bank transfer. The Bank of San Jose will be the recipient bank for the transferences of funds to be credited into our checking account. For the above mentioned reason, following are the correspondent instructions for remittances: TRANSFER FUNDS TO: Wachovia National Bank (New York International Branch) Each transfer bank has a cost and the total cost depends your local bank and transfer distance. You can not discount this total from your final total amount services. We must be advised by e-mail or fax each time you send a wire transfer – that is advised of the name of bank used, deposit date, deposit hour, amount sent and what the payment is for. This is the only way we can trace these transfers. Credit card Conditions: Our Credit Card payment Conditions are: 1) We only accept INTERNATIONAL AMEX, Master Card or Visa cards. 2) The total amount of the package will increase 5% for the credit card operation expenses. 3) We will need SCANNERS copies of your credit card (both sides) used and valid passport (where the picture is) and send to us by e-mail. 4) Also you will have to complete our "Credit Card Authorization Form”. Please contact us at info@fivestours.com in order to request a Credit Card Authorization Form, we will send you, sign it up and send us by e-mail or fax. 4- Note about Prices Prices are accurate and available at time of publication. Five Star Tours reserves the right to alter quoted prices without notice to reflect changes in hotels fares, land services or tax increases. 5- Cancellation Policy Any cancellation submitted to seller by buyer must be in writing and signed by buyer. Five Star Tours will not refund any cancellations made within 15 days or less before arrival client date. Exceptions are made under management consent. We recommend that participants purchase short-term travel insurance covering baggage loss, accident life and trip cancellations. This is available through many travel agencies and through leading insurance companies. 6- Responsibility Five Star Tours a recognized tour company acts only as agent for the passenger in regards to travel, whether by car, motor coach, railroad, boat or plane. We assume no liability during such travel for injury, damage, loss accident, delay or irregularity which may be occasioned either by reason of defect in any vehicle or for any reason whatsoever, or through the acts of default or any company or person engaged in covering the passenger or in carrying out the arrangement of the tour. Five Star Tours cannot be held responsible for losses or additional expenses due to delay, hotel or airline irregularities, sickness, weather or any tours, schedules and rates and to cancel or substitute stops on any tour without notice, and to use the services or affiliated companies as deemed necessary. We reserve the right to make reasonable changes and/or substitutions in the itinerary where deemed necessary. Baggage is at owners risk entirely. No refund can be made for unused hotel rooms, meals, sight-seeing trips or tours unless arrangements are made at time of booking. Note: When other individuals or companies are used to provide services, their insurance payment and cancellation policies will apply. 7- Conduct Five Star Tours reserves the right to require any individual to withdraw from any tour or package at any time, if the company deems his acts or conduct detrimental to, or not compatible with the interest, harmony, comfort or welfare of the tour as a whole. No refund for services will apply in these situations. 8- Health Problems Persons with medical problems need to advise Five Star Tours in the reservation moment. We reserve the right to disqualify anyone at any time during the tour or package if it is felt that the individual is physically incapable and/or if this individual continued participation will jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour or package. Five Star Tours assumes no responsibility for special arrangements necessary or problems experienced for and/or by passengers physically unable to participate in the planned activities. |
